SHIPPING WORLDWIDE AVAILABLE

FAQ

Where does North Legends ship from? We ship most of our products from Québec, Canada. 

What payment methods do you accept? Paypal or any Visa, Mastercard, American Express or Discover.

Who does North Legends ship with? Canada Post & USPS.

Can I track my order?
  1. US orders are tracked.
  2. Canadian orders, you have now 2 shipping options to choose from at the checkout.
  3. International orders are not tracked.

How long does it take for my order to be delivered?

Depends mostly on where’s the final destination, it is usually 2-7 business days to draw and render custom hand drawn products then 2-7 business days for shipping anywhere in Canada, 4-10 business days for USA.

What about the shipping fees?

It is free for Canada and USA

5,99$ for international orders

Any duties/customs fees ?

The buyer shouldn't have to pay anything else than our checkout price, we aren't responsible for specific countries duties fees. 

I made a mistake on my order, what should I do?

You need to contact us ASAP BEFORE the item is shipped. Chat with us directly on the bottom right or email us at contact@northlegends.ca. Once the item is shipped, if it's your mistake, you will need to repay for shipping BOTH WAYS in those specific situations:

 

  1. You selected the wrong cell phone version
  2. You entered an incorrect address or made a mistake while entering your address and the item is shipped back to us

Is it sticker on your phone case?

No, it is printed using LED UV technology, it won't peel off or fade over time!

Do you products at wholesale or to raise money for a cause?

Sure thing, please contact us!

I ordered the wrong product/size, can I get an exchange?

Yes you can, the buyer is responsible for shipping both ways.

I have a great design idea, can I submit my work?

Of course, you can. Just write to us about your idea/design using the contact form and we can discuss!

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