We are confident that you'll be 100% satisfied and love the final render. We've more than 1500 reviews with a 5 stars average (you can see it on our ETSY shop @ www.northlegends.etsy.com) If you ever have any issues with the design, you can contact us using the live chatbox button and we will make it right!
Immediately after you placed your order, your pet upload is sent to one of our artists. It is usually 2-10 business days to draw, produce and prepare your order then 2-7 business days for shipping anywhere in Canada, 4-10 business days for USA. International orders take, on average 3-4 weeks to arrive at the final destination. Please note the some international locations will take longer. At this point, no custom orders are guaranteed for Christmas.
You need to contact us ASAP BEFORE the item is shipped. Chat with us directly on the bottom right Once the item is shipped, if it's your mistake, you will need to repay for shipping BOTH WAYS in those specific situations:
You selected the wrong cell phone version.
You entered an incorrect address or made a mistake while entering your address and the item is shipped back to us
The buyer shouldn't have to pay anything else than our checkout price, we aren't responsible for specific countries custom charges.
United Kingdom : All goods above a certain value entering the UK from outside the EU are liable for customs charges. Whether these charges are applied is the decision of Border Force. It has nothing to do with us not paying enough postage.