Immediately after you placed your order, your pet upload is sent to one of our artists. It is usually 2-8 business days to draw, produce and prepare your order. Please refer to the specific product page for timeline depending on the final destination, all our products are either shipped from Canada or USA.
We aren't responsible for specific countries custom charges.
United Kingdom : All goods above a certain value entering the UK from outside the EU are liable for customs charges. Whether these charges are applied is the decision of Border Force. It has nothing to do with us not paying enough postage.
*** COVID-19 situation : During the current crisis, Canadian and International orders may take longer to arrive, US doesn't seem to be affected with longer delays at the moment.